Please Read Carefully
Terms & Conditions
The terms governing your use of The Jewel Queen website and your purchases from our store.
Welcome to The Jewel Queen. By accessing or using our website, you agree to comply with these Terms & Conditions and any applicable policies referenced on this website. If you do not agree, please discontinue use of the website.
1. Website Use
You agree to use this website lawfully and not to interfere with its operation, attempt unauthorized access, or misuse its content, features, or services.
2. Products and Descriptions
We aim to display accurate product descriptions, photographs, prices, and availability. Colours and appearance may vary depending on lighting and screen settings. Product availability and descriptions may change over time.
Product materials, purity, gemstone details, weights, certifications, and other specifications should be confirmed from the relevant product listing and accompanying documentation.
3. Pricing and Payments
Prices, applicable taxes, delivery charges, and available payment methods will be shown during the purchase process where applicable. Orders may require verification before confirmation. Any pricing errors or payment issues will be handled in accordance with applicable law.
4. Orders and Cancellation
Placing an order constitutes a purchase request. Order confirmation and fulfilment are subject to product availability, payment status, and verification where necessary. Any cancellation rights, timelines, and procedures are governed by the applicable order and cancellation policy.
5. Shipping and Delivery
Delivery estimates are indicative and may vary by location, product availability, courier operations, and circumstances outside our reasonable control. Please review our Shipping Policy for additional details.
Read Shipping Policy →6. Returns and Refunds
Return eligibility, exclusions, refund methods, and processing timelines are subject to our published Returns & Refunds Policy and applicable law.
Read Returns & Refunds Policy →7. Accounts and Customer Information
You are responsible for providing accurate information when creating an account or placing an order, and for taking reasonable steps to protect your login credentials. Please notify us if you suspect unauthorized account use.
8. Intellectual Property
Website content, including text, graphics, branding, product photography, and design elements, may be protected by intellectual property laws. You may not reproduce or commercially use protected material without permission, except as permitted by law.
9. Limitation of Liability
To the extent permitted by applicable law, we are not responsible for losses arising from website interruptions, third-party service failures, or circumstances beyond our reasonable control. Nothing in these terms excludes or limits liability that cannot legally be excluded or limited.
10. Changes to These Terms
We may revise these terms from time to time. Updated terms will be posted on this page. Changes apply as permitted by applicable law.
11. Governing Law and Contact
These terms are subject to applicable laws. Insert the correct governing-law and jurisdiction details for your business before publication. For questions about these terms, contact our team.
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