Shopping With Confidence
Returns & Refunds
Information about return requests, damaged items, and refund enquiries.
We want you to feel confident shopping with The Jewel Queen. Please read our return and refund terms and contact us if you need help with an order.
1. Return Eligibility
Eligibility depends on the product, its condition, and the applicable return window. Specify your actual return period and any exclusions here before publishing.
2. Damaged or Incorrect Items
If your order arrives damaged or differs from what you ordered, contact us promptly with your order number and clear photographs of the item and packaging.
3. How to Request a Return
Contact customer support with your order number, the reason for your request, and any relevant images. Wait for return instructions before sending an item back.
4. Refund Processing
Approved refunds should be processed according to your published refund policy and the payment provider's processing timelines. State the expected timeframe and applicable refund method here.
5. Non-Returnable Products
Clearly list any excluded products or special conditions, if applicable, and ensure these terms are disclosed before purchase.
Need help with a return?
Our customer care team can guide you through the next steps.
Contact Support