Your Privacy Matters
Privacy Policy
Learn how The Jewel Queen collects, uses, protects, and manages your personal information.
This Privacy Policy explains how The Jewel Queen handles personal information when you visit our website, create an account, place an order, or contact our team.
1. Information We Collect
Depending on how you use our website, we may collect information such as your name, email address, phone number, billing and shipping address, order details, and information you submit through our contact forms. Technical information such as browser details and website usage data may also be collected.
2. How We Use Your Information
- To process and deliver your orders.
- To manage your account and order history.
- To respond to enquiries and provide customer support.
- To process payments through applicable payment providers.
- To maintain website security and prevent fraudulent activity.
- To send promotional communications where permitted and, where required, with your consent.
3. Payments and Third-Party Services
Payments may be handled by third-party payment providers. Shipping companies and other service providers may receive information necessary to perform their services. Their handling of information is subject to their applicable terms and privacy practices.
We do not intentionally request that you submit full payment-card credentials through general contact forms.
4. Cookies and Website Technologies
Our website may use cookies or similar technologies to maintain sessions, support shopping-cart functionality, remember preferences, and understand website performance. You can manage cookies through your browser settings, although disabling certain cookies may affect functionality.
5. Information Sharing
We may share necessary information with service providers who help us operate the store, fulfil orders, process payments, send communications, or maintain security. Information may also be disclosed when required by applicable law or to protect legitimate rights and safety.
6. Data Security and Retention
We take reasonable measures to protect personal information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Information is retained as necessary for the purposes described in this policy and as required by applicable law.
7. Your Privacy Rights
Depending on applicable law, you may have rights to request access to, correction of, or deletion of your personal information, or to withdraw consent where consent is the legal basis for processing. You may also opt out of promotional communications using the available unsubscribe method.
8. Children's Privacy
Our website is not intended to knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information improperly, please contact us.
9. Changes to This Policy
We may update this Privacy Policy when our practices or legal requirements change. The revised version will be published on this page with an updated effective date.
10. Contact Us
For privacy-related enquiries or requests, please contact us using our Contact Us page.
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